Contact Us

What we ask for

Because the team reads and replies in English, write your message in English to keep the exchange clear and direct. Anything written in another language will still be read, but the reply may be slower or less precise.

Never put financial details, passwords or scans of documents into the form. The form is not a secure channel for sensitive material, and anything typed into it travels as ordinary text. If you need to verify your identity or discuss a payment, the casino’s own secure account area is the only place to do that. Treat the form as a note, not a vault.

Where to find help

If gambling is causing you difficulty, the contact form is the wrong destination. Use it only for routine questions about a review or a correction. For support with your own play, go to the responsible-gambling section of the casino site itself, or to an independent help organisation that operates in the United Kingdom. Those services are confidential, free to use and staffed by people trained for exactly that conversation.

Support of that kind does not ask for your password or your bank details, and it will never push you to keep playing. If a message about gambling difficulty ever arrives with a demand for payment, a deadline or a threat, treat it as a scam and stop the exchange.

When we reply

Every message sent through the form is read by a person. Turnaround is not instant, and it depends on the volume of incoming mail, but you will receive an answer as long as it takes to deal with the enquiry properly. The reply arrives in English, and it will address the point you raised rather than a generic response.

Keep one copy of anything you send. If the matter is time-sensitive, use the casino’s own support channels as well, because this website does not forward messages or chase responses on anyone’s behalf. The form here exists for feedback and corrections about the reviews of Golden lion, not for account management or disputes.